Help & Support
Wandsworth Mental Health & Wellbeing Providers
This is a list of various services available to residents for help & support. Particularly during this time of a global Covod19 pandemic. We hope you find them helpful.
Level 1 – Online resources
Wandsworth Council Website Online Resources
Public Health England - Every Mind Matters
Wandsworth Carers Centre Online Resource
Level 1 A- Information and advice
Wandsworth Wellbeing Hub
Free and impartial NHS service which aims to help patients and the public to find organisations and services to support their health and wellbeing needs. 0203 880 0366 or email@example.com Community Navigators are available Monday to Friday, 9am to 5pm, on 020 8812 6700 or simply visit the website www.wandsworthccg.nhs.uk/hub.
Wandsworth Carers Centre
Unpaid carers in Wandsworth - firstname.lastname@example.org or on 020 8877 1200. Open from 9:30am to 5:30pm on Monday to Friday. Provide information, advice and advocacy, as well as access to peer support and companionship. If organisations want to refer clients please use the following email: email@example.com
BSL Health Access
FREE British Sign Language (BSL) interpreters for communication with Deaf people in health settings. BSL online interpreting service for health services free of charge SignHealth and online interpreting company InterpreterNow, have together launched ‘BSL Health Access’ which enables the provision of immediate, on demand access to British Sign Language (BSL) interpreters for communication with Deaf people in health settings free of charge during the current Coronavirus situation. Visit the website to find out more https://bslhealthaccess.co.uk/
British Red Cross
Coronavirus Support Line. This is to support people who are finding it hard to cope, and are at risk of further health and well-being issues as a result of isolation. Callers will receive emotional support over the phone through trained psychosocial volunteers and can request practical assistance or connecting people into community organisations for on-going support. The support line telephone number is 0808 196 3651 and is open daily from 10am to 6pm. The service is free, and completely confidential.
Switchboard - (LGBT+)
Switchboard helpline. An information and support line 0300 330 0630 open daily between 10am-10pm to talk about anything. They also have client chat and e-mail options (firstname.lastname@example.org - emails are typically replied to within 72 hours), and a Switchboard emotional well- being pack to download. www.switchboard.lgbt
Alzheimer's Society Dementia Support Service
People in Wandsworth with dementia and their carers - Regular weekly calls to people with dementia and their carers who need support. Information sent by email or post about dementia related issues Telephone: 020 8687 0922 Monday to Friday from 9am to 5pm.
Diabetes UK have a dedicated helpline and online tools to help people who with type 1 and 2 diabetes. www.diabetes.org.uk 0345 123 2399 Monday to Friday 9-6pm
Level 2 – Wellbeing Services | Befriending | Check-In & Chats
Check-In and Chats provided by volunteers or paid staff, primarily to address loneliness (phone or online)
NHS Volunteer Scheme - GoodSam app
If you are currently not supported and need some help with shopping, a prescription collection or a friendly chat then our NHS Volunteer Responders are ready to help. The support of NHS Volunteer Responders is available to anyone who:
Has been advised to shield by a health professional even if they don’t have any underlying health conditions;
Is vulnerable for another reason (for instance, disability, pregnancy, over 70, have Parkinson's, Epilepsy, or are vulnerable due to a mental health condition, etc.);
Is self-isolating because they have confirmed Covid 19 or suspected symptoms; or they have been in contact with someone who has; Is someone with caring responsibilities, if this support helps them to continue in their caring role.
Individuals can self-refer to this service. Please advise them to call - 0808 196 3646, 8am to 8pm. More information here: https://volunteering.royalvoluntaryservice.org.uk/nhs-volunteer-responders-portal/isolating
Adult Social Care team can refer to this service as well.
Carney's Community, a registered charity, gets disadvantaged and excluded young people off the street and away from a life of crime and despair by giving them skills, discipline and self respect.
Katherine Low Settlement
Battersea catchment area - Email: email@example.com Call: 020 7223 2845 Monday-Friday 9am-5pm Offer a wide range of social, creative and physical activities supporting health and wellbeing. Working with St Mary's Battersea Coronavirus Angels: For those self-isolating who may need help with practical things when stuck indoors or need someone to talk, 073 9485 6557 . Email: firstname.lastname@example.org
The Furzedown Project
Over 60's living in Furzedown, Tooting, & Graveney. Contact Tel 020 8677 4283 (Monday to Friday) for telephone befriending.
Hestia Age Activity Centre
Residents aged 60 plus in Wandsworth - Available for referrals and telephone Outreach five days a week. Email: email@example.com Tel 0208 767 8426 or 07814402423 for telephone wellbeing support. Able to refer to befriending/advice or for emergency food. Open Mon-Fri 10-4pm.
Level 3 - Non Urgent Mental Health Issues
Non-Urgent Mental Health Issues like feeling low, sleep problems, anxiety (more likely to be paid staff with training in mental health first aid; motivational interviewing etc)
Wandsworth Social Prescribing Service (Enable LC)
Residents must be referred by a Wandsworth GP - Contact 0203 959 0033 firstname.lastname@example.org Open 9.00am - 5.00pm Monday to Friday.
Supporting GP practices help people most vulnerable. GPs are referring patients who need support and Link Workers provide telephone appointments. Link Workers then connect people with the support they need, this could include help getting food supplies or medication, connecting to a befriending service or referring for financial help. Link workers make onward referrals to voluntary or community organisation that can provide appropriate support.
Wandsworth Bereavement Service
Providing one-to-one bereavement counselling for residents of the Borough of Wandsworth. Wandsworth Bereavement Service provides one to one counselling following a death for anyone who lives in the Borough of Wandsworth. At present all sessions are being offered online via Zoom. Face to face sessions will resume as soon as is possible.
Anyone wanting bereavement counselling must be able to find a safe and confidential space to have sessions as well as being able to use the Zoom technology.
We arrange an initial assessment session and then, if counselling is required, we then offer 12 weekly sessions of counselling. Please phone the office to make an initial appointment. If the office staff are busy, you will get the answer machine but please do not be put off by this - leave a message and someone will return your call as soon as possible.
a: 192 Lavender Hill, London SW11 5TQ
t: 020 7223 3178
Wandsworth Your Way
All residents with mental health needs Enquiry line - 07874235865
Wandsworthyourway@together-uk.org We pledge to respond to all enquiries within 24 hours, Monday to Friday. Your Way works alongside individuals as they overcome obstacles and move forward with their life. That could include: Managing mental health, Finding new hobbies and social activities, Solving housing issues, Organising finances, Reducing need for mental health services
email@example.com Provide free confidential help for problems such as stress, worry and low mood. We offer talking therapies for people over the age of 18. You can refer yourself or you can be referred by a healthcare professional such as your GP. can offer assessment and treatment appointments over the telephone or skype please do refer using the referral tab on our website https://www.talkwandsworth.nhs.uk/ or visit the wellbeing events link for up and coming support below. Additionally we are staffing the hub and can be available to offer f2f appointments during the below times:
Mon-Thur 8am to 8pm
Friday 8am to 5pm
Level 4 - Urgent Mental Health Issues
Urgent mental health Issues like feeling out of control, self-harm, hearing voices, feeling life isn’t worth living, substance misuse (mental health specialists)
A new quick response wellbeing support line, open daily Mondays to Fridays from 9 am to 5 pm, and anyone who is a resident of Wandsworth will be able to access this service free of charge.
Please call the following telephone number for immediate support:
Wellbeing support line (9 am – 5 pm): 020 3513 6264 – choose option 4
Residents with alcohol and other substance misuse or addictions issues - Contact: 020 8812 4120 or WCDAS-Referrals@slam.nhs.uk
Core sites at Battersea and Tooting remain open during usual business hours. However, new assessments will be by phone in the first instance as far as possible, so walk ins will be asked to provide a contact number and be called back at an agreed time.
People in need can also visit the ‘We are with you’ website (www.wearewithyou.org.uk), webchat for additional support between 5pm and 10pm.
Hestia Recovery Café
Residents with urgent mental health issues - One to one support and telephone contact. The café remains open to the public and those that need support with their mental health, but with customers encouraged only to attend face to face if they are in a crisis. The model also includes, mental health support, by telephone. 07794394920 Recoverycafe@hestia.org Monday to Friday (6pm – 11pm)
Saturday, Sunday, & bank holidays (12pm – 11pm)
Orchid Mental Health Emergency Service
Children, Adults and Professionals - SWL CCG local 24/7 Mental Health Support Line: on 0800 028 8000 https://www.swlstg.nhs.uk/our-services/find-a-service/service/orchid-mhes Offers emotional support & advice to people who are affected by urgent mental health issues. The line is open to children of all ages, adults and professionals. The Support Line is run by South West London St George’s Mental Health Trust expert clinicians.
Victim Support Wandsworth
Any incident or pattern of incidents of controlling, coercive, threatening behaviour, violence or abuse between those aged 16 or over who are, or have been, intimate partners or family members regardless of gender or sexuality. All residents over 16 years of age. Contact your GP or Victim Support on 020 7801 1777 or firstname.lastname@example.org Alternatively contact the National Domestic Violence Helpline 24/7 on 0808 2000 247